511-512 , 5th Floor, Vishwa Sadan Building, Janakpuri District Center, Janakpuri,
Janakpuri District Center, Janakpuri, Delhi
My first recommendations don't be fooled by some high rating , This guys are cheaters I have cancelled my booking Feb 2020 , they said refund process allready started and in few days will be credited to my account. Now few days taken 10+ months now and they don't refund after 9999 years also. It's fraud company.
This agent does not respond, no proper telephone number to access, not respond to the mails, horrible agent and looks this agent is a fraud. Horrible website this agent has, does not have the provision to cancel the booking.
I had booked 2 rooms at Country Resort by AHRPL, at Katra through HOTVEL.COM. i had to cancel my booking due to CORONA pandemic, after exchange of mails, I was informed by HOTVEL executive Ms. Anubha that they shall deduct 25% booking amount and refund the balance of Rs. 13,215 after 2 months that is April 2020. Its been more than 6 months since then, they are not responding to my emails, nor their landline is functional, I have come to hard realisation that this is an cheater of a company, I can understand delays due to the pandemic situation, but once the hotel has refunded full 100% of their charges, the booking agency, HOTVEL.COM has no business to hold back my hard earned money. Please stay away from such fraud travel agency.
Fraud staff, we have made a booking 6 months back and they are not refunding the amount now. We have been following up almost every month and they are finding reasons to avoid. Akash & Anubha have not been responding to our calls, please do not book anything with this company. I wish I could give them zero rating.
Package well managed by the coordinators. J was a experienced driver . He knew all locations well. Garry did extra arrangements for us as we requested at the last moment . We loved the surprises and complimentary beer and wine in hotels. We will surely return to India again .